Privacy Policy

This Privacy Policy describes how Palmate Solutions and its affiliates (collectively “Palmate Solutions, we, our, us”) collect, use, share, protect, or otherwise process your information / personal data through our website https://palmatesolutions.com (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection – We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform), all of the above being in accordance with applicable law(s).

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you receive an email or a call from a person/association claiming to be seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage – We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customising your experience; detecting and protecting us against error, fraud and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing – We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment options opted by you. These disclosures may be required to provide services, comply with legal obligations, enforce agreements, facilitate marketing activities, or prevent and investigate fraud or illegal activities.

We may disclose personal and sensitive personal data to government agencies or authorised law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to comply with legal processes.

Security Precautions – To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt reasonable security practices and procedures. However, transmission of information over the internet is not completely secure. Users accept the inherent risks and are responsible for protecting their login credentials.

Data Deletion and Retention – You may delete your account by visiting your profile and settings on our Platform. This may result in loss of all account-related information. We may refuse or delay deletion in case of pending grievances, claims, or services. We retain personal data only as long as required by law or business purposes, and may retain anonymised data for research and analysis.

Your Rights – You may access, rectify, and update your personal data through the functionalities provided on the Platform.

Consent – By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer at the contact information provided below with the subject line “Withdrawal of consent for processing personal data”. Withdrawal will not be retrospective.

Changes to this Privacy Policy – Please check our Privacy Policy periodically. We may update it to reflect changes in our information practices and notify you as required under applicable laws.